NOTE - THE FEES AND WEIGHTS LISTED IN THE ONLINE ORDERING SYSTEM ARE AN ESTIMATE ONLY. DO NOT MAKE PAYMENTS BASED ON THOSE FIGURES. THE INVOICE THAT YOU RECEIVE WHEN YOU PICK UP YOUR ORDER(S) IS THE FINAL DOCUMENT AND AMOUNT DUE
All persons accessing product must be listed in our computers as an "authorized shopper". If not listed they will not be able to pickup product
Requests for invoice adjustments and/or credits must be made in some form of writing, with as many pertinent facts (date, item, case amount, invoice number) as possible. Email is the preferred form of writing, send to Renee Wilson, but we will accept any legible format. For drop deliveries, you must notify us of any shipping discrepancies within two work days. For pickups at our Lexington and Prestonsburg warehouses, the load must be checked before you sign the invoice. All credit requests will be investigated before being refunded. You will be notified of the decision.