Both warehouses closed May 27th for Memorial day and July 4th & 5th.
Order Lead Times (for agencies picking up orders at the Lexington Warehouse)
Orders submitted on Monday by 3:30 pm, earliest pickup is the following Monday
Orders submitted on Tuesday by 3:30 pm, earliest pickup is the following Monday
Orders submitted on Wednesday by 3:30 pm, earliest pickup is the following Wednesday
Orders submitted on Thursday by 3:30 pm, earliest pickup is Wednesday
Orders submitted on Friday, Saturday or Sunday can be picked up on Thursday (Monday holidays adds a day to this rule)
Requests for invoice adjustments and/or credits must be made in some form of writing, with as many pertinent facts (date, item, case amount, invoice number) as possible. Email is the preferred form of writing, send to Renee Wilson, but we will accept any legible format. For drop deliveries, you must notify us of any shipping discrepancies within two work days. For pickups at our Lexington and Prestonsburg warehouses, the load must be checked before you sign the invoice. All credit requests will be investigated before being refunded. You will be notified of the decision.